Tracy Silva has over 15 years experience in the management of office operations. Her responsibilities encompass many aspects of the daily operations of RBI, including Excel database management for budget and accounts receivable tracking, billing, invoicing, and customer service. She also supports the daily operations for two Joint Powers Authorities through power scheduling, data validation, vendor invoice tracking, and customer power invoicing. In addition, Tracy facilitates client meetings and staff trainings. She has extensive experience in the final production of reports, budgets, and marketing materials; updating policy databases; as well as, auditing, evaluating and processing legal documents. Prior to working for RBI, Tracy was an Administrative Analyst for IBM Global Services and a Senior Account Coordinator for Entertainment Publications.